RecTym solutions
EMI Lock for Mobile Retailers
RecTym helps mobile shops connect customer records, enrolled phones and installment schedules. Give counter staff a repeatable process for a new financed sale and a clear way to handle overdue accounts.
At opening, review installments due and receipts waiting to be matched. At closing, record unresolved queries and assign the next action. This prevents two staff members contacting the same customer or applying a device action using an old balance.
Customer records
Keep the financed customer and device connected.
Installment tracking
Review the repayment schedule and payment status.
Payment reminders
Discuss available reminder channels during onboarding.
Remote management
Manage authorized lock and unlock actions on supported enrolled devices.
Run a daily shop handover
Use this checklist when evaluating the workflow with your team. Confirm the behavior on your phone models and establish responsibility for each step.
- check_circleBefore sale: explain the total payment schedule and the device-management process.
- check_circleAt handover: check the customer-to-device match and test enrollment on a supported model.
- check_circleEach day: match receipts, review due installments and handle customer questions.
- check_circleAt completion: confirm the balance and arrange authorized release.
A routine that works across shop shifts
1. Opening
Check today’s installments and unresolved receipts from the previous shift. Assign each query to one person.
2. At the counter
Confirm the customer, sale reference, device and installment schedule together. Explain payment and support before handover.
3. When payment arrives
Match the amount and reference to the correct account. Record partial or unidentified payments as exceptions for review.
4. Closing
Leave a short handover: last confirmed event, next action and responsible staff member. Check any requested unlock that is still unresolved.
Managing more financed phones without losing context
A growing device list makes consistent records more useful than memory. Keep the agreed schedule, receipt references and last customer conversation findable through your approved records. Only the person authorized for the next action should change the account or device state.
For several shops or branches, ask RecTym to demonstrate the required access and reporting scope. Do not assume branch isolation, accounting integration or bulk actions are included. The same handover checklist can be used manually while those requirements are evaluated.
Mistakes a small shop can prevent
- Handing over a phone before checking its customer match and first due date.
- Treating a screenshot as a confirmed payment without checking the receiving record.
- Having two people chase the same account while a query is already being resolved.
- Assuming an unlock request or final payment automatically completes device release.
Common Questions
Can a small shop start with new sales?expand_more
How should staff handle a customer who says they already paid?expand_more
Does RecTym replace the shop’s billing system?expand_more
Related Resources
Browse all mobile retailers resourcesReview your workflow with RecTym
Bring a sample repayment schedule and the phone models you finance to a product walkthrough.