Privacy Policy

We collect the following categories of information in order to provide the Service:

Account & Manager Data

• chevron_rightManager name, email address, and login credentials
• chevron_rightPurpose: to allow authorized staff to access the retailer dashboard and to secure the account
• chevron_rightRetention: deleted immediately if a manager is removed by the retailer; deleted 6 months after account closure, or 2 years after subscription end, whichever is applicable

Device Information

• chevron_rightDevice name, model, and identifiers assigned by the retailer
• chevron_rightPurpose: to link a financed device to a customer record and enable lock/unlock, location, and reset-protection features
• chevron_rightRetention: deleted immediately upon a verified factory reset or device removal; anonymized 6 months after account closure or 2 years after subscription end

Customer / Device-Owner Assignment Data

• chevron_rightCustomer name and any fields entered by the retailer to identify the device owner
• chevron_rightPurpose: to associate a financed device with the correct customer for installment tracking and lock enforcement
• chevron_rightRetention: same as Device Information above

Wi-Fi Network Data (if configured by retailer)

• chevron_rightNetwork name (SSID), password, and certificates
• chevron_rightPurpose: to allow enrolled devices to connect to configured networks where applicable
• chevron_rightRetention: deleted immediately when removed by the retailer; deleted 6 months after account closure or 2 years after subscription end

Location Data

• chevron_rightRecTym may collect a limited number of recent location points, only where permitted by applicable device permissions
• chevron_rightPurpose: to support installment recovery and device-recovery efforts in cases of prolonged non-payment

Policies & Configuration Data

• chevron_rightLock/unlock rules, restriction settings, and configuration profiles applied to a group of devices
• chevron_rightPurpose: to apply and enforce retailer-defined device management rules

We use collected data to:

• chevron_rightProvide device lock, unlock, and monitoring functionality
• chevron_rightSend automated installment payment reminders
• chevron_rightSupport factory-reset protection and anti-tamper enforcement
• chevron_rightMaintain account security and manager access controls
• chevron_rightProvide customer support to retailers
• chevron_rightImprove and maintain the reliability of the Service

RecTym does not use device or customer data for advertising or marketing purposes unrelated to the Service.

RecTym's underlying device management infrastructure is powered by a third-party MDM backend provider. The exact scope of data this provider can access, retain, or use is currently under review as part of a formal Data Processing Addendum. This section must accurately reflect the final, signed terms of that agreement before publication — it should not state "no third-party access" or "zero data sharing" unless that is contractually and technically true at time of publishing.

Once finalized, this section should clearly state:

• chevron_rightThe name of the backend processor
• chevron_rightWhat categories of data they can access
• chevron_rightWhether they can use the data for any purpose beyond providing the Service to RecTym
• chevron_rightWhere data is hosted/stored (region)

We do not sell personal data to third parties.

We apply physical, electronic, and procedural safeguards to protect data processed through the Service, including restricted access limited to authorized personnel who require it to operate, maintain, or improve the Service. No system can guarantee absolute security, and we continue to invest in improving our security practices over time.

Our website may use cookies to support core functionality, remember preferences, and understand site usage. Essential cookies are required for the site to function. You may disable non-essential cookies through your browser settings; this may affect certain features.

Subject to applicable law, you may request:

• chevron_rightAccess to the personal data we hold about you
• chevron_rightCorrection of inaccurate data
• chevron_rightDeletion of your data, subject to retention obligations described above

To make a request, contact us using the details below.

Retailers using RecTym are responsible for:

• chevron_rightObtaining the device owner's (customer's) consent before enabling monitoring or locking features
• chevron_rightUsing RecTym only on devices they legally own or have financed
• chevron_rightEnsuring the accuracy of customer data entered into the system
• chevron_rightNot misusing the Service for harassment, fraud, or any unlawful purpose

RecTym provides the technology; retailers are responsible for ensuring their customers are clearly informed that a device may be locked for non-payment, in accordance with applicable local law.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy, contact us at: