The actual steps for locking a financed phone after a missed payment, and what to do first.
Locking a phone should be your third move, not your first. When it is time to do it, though, it only takes a few seconds from the dashboard.
First, Let the Reminders Do Their Job
A missed due date isn't automatically a default. People forget, salaries get delayed by a day or two. Reminders sent 7 days before, 3 days before, and a day after the due date clear up most late payments on their own, no lock needed.
How to Actually Lock the Device
- check_circleOpen the customer's profile and find the overdue installment
- check_circleCheck that the grace period has really run out
- check_circleSelect the device and tap "Lock Device"
- check_circleConfirm — it applies the next time the phone connects to a network
- check_circleThe customer automatically gets a message explaining the lock and how to clear it
Put It in the Agreement First
A lock should never come as a surprise. Your financing agreement should say clearly, in writing, that you can restrict the device if payment is missed. That one line is what turns a lock into a normal part of the deal instead of a complaint waiting to happen.
What the Customer Actually Sees
A locked phone shows a plain message on screen, not a dead phone with no explanation. It says the device is restricted because of a missed payment, and what to do next. Being clear here means fewer arguments and faster payments.
Unlocking Once They Pay
The moment the payment comes in, one tap clears the lock. No waiting, no approval step. The faster it unlocks, the more customers trust the system, and the faster they tend to pay next time.
This covers the mechanics — here's what a retailer-focused setup looks like.Built for shops like yoursarrow_forwardExplore mobile retailers solutions · More mobile retailers guides
